Need to Cancel Your Membership?
We're sad to see you go, but before you do — we want you to leave with a good taste in your mouth. We've enjoyed our time together, and if you ever choose to return, we'd love to welcome you back. Membership rates at the time of reactivation will apply, as they're subject to change.
Consider a Pause Instead?
Most members in your position choose this instead of canceling outright. A membership freeze pauses your payments and holds your spot, without fully ending your membership.
Request a Membership FreezeYou May Not Owe a Cancellation Fee
Life circumstances change. If either of these applies to you, you can terminate without penalty.
Medical Reasons
If a medical condition prevents you from using your membership, submit a doctor's note clearly outlining the medical necessity for termination, and the fee is waived.
Relocating Outside Hong Kong
Moving away waives the fee too. We'll need proof of relocation: a utility bill in your name at the new address, or a lease agreement or property deed for your new residence.
Submit Your Official Notice
Completing the form below serves as your official written notice. It must be submitted at least 3 business days before your next billing date.