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Booking & Cancellation Policies


Small Group Personal Training Booking Windows:

  • The latest members can book a time slot (group personal training only) 6 hours before it begins and anytime outside of that.

  • The earliest members can book a group personal training session is 7 days before the start of a class.


Due to the advanced nature of class enrollment, we are not always able to fill last-minute vacancies created by cancellations or class switches. Therefore, we have created policies that we feel are both accommodating to our members and fair to PF. Please review the policies below, as these policies are binding when you register with us.

How to Cancel a Visit

There are three types of cancellations:

  1. Early Cancellations:

    Group Personal Training reservations may be canceled with no penalty 6 hours before the scheduled start time. If you cannot make your appointment and it’s outside 6 hours before the start of the workout, we ask that you cancel your spot. Your credit will be refunded to you, and this courtesy will allow another member to book your spot, and you will avoid any cancellation fees.

  2. Late Cancellations:

    For Group Personal Training Memberships members: If you late cancel your spot within 6 hours, you will be charged a No Show Fee of $100 for each missed appointment. These rarely happen, and if it’s your first time, we will usually let it go, but try to let us know early in advance if you won’t make it!

  3. No-Shows: 

    For Group Personal Training members: If you are a no-show for a class, you will be charged a No-Show Fee of $100 for each missed appointment. These rarely happen, and if it’s your first time, we will usually let it go, but try to let us know early in advance if you won’t make it!

If we cancel a GPT session, we will contact you using the phone number and/or email that you provided upon registration and also issue a refund back to your account.

Personal Training

Personal Training Sessions (one-to-one) cancellations must occur within 12 hours prior to your scheduled session. Failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.

To cancel an appointment, please log into your online account and click the cancel button or call your coach at Precision Fitness, and we will gladly assist you.


Considering being allowed to participate in Precision Fitness HK programs and using equipment, facilities, and services, I agree to all the terms and conditions stated. By joining Precision Fitness HK, I discharge all staff and employees from all claims or liabilities, injuries, loss, or damage to my person and/or property, including those arising out of or connected with my participation in any activities, programs, or services of Precision Fitness HK including claims or liabilities caused or contributed to by the negligence of staff and employees.

I have also been informed, understand, and am aware that strength, flexibility, and aerobic exercise, including the use of equipment, are potentially hazardous activities. I have also been informed, understand, and am aware that fitness activities, including those performed on artificial grass, sand, or uneven surfaces, involve a risk of injury, including a remote risk of death or serious disability, and that I am voluntarily participating in these activities with full knowledge, understanding, and appreciation of the dangers involved and on the basis that it is my responsibility to seek medical advice at to the suitability of such exercise for my having regard to my age, level of fitness and overall health.

I recognize that the trainer cannot provide me with medical advice concerning my medical fitness and that the information is used as a guideline to the limitations of my ability to exercise safely. I certify that the information I have given on this form is complete and accurate.


All class packages, unused sessions of a package, or membership are non-transferable and non-refundable; there are no exceptions. Pricing is subject to change without notice.


Precision Fitness HK is committed to providing a safe environment for all its employees and clients, free from harassment and discrimination, in any form, including sexual harassment. Sexual harassment is in direct violation of our core values of mutual respect and creating a safe environment, and Precision Fitness HK has a zero-tolerance policy for any form of sexual harassment in our facility.

This policy applies to both company staff and clients regardless of gender, sex, sexual orientation, race, level, function, seniority, status, or other protected characteristics.

Precision Fitness HK’s pledge:

• We have zero tolerance for harassment.

• We take all complaints seriously.

• We hold everyone accountable.

• We investigate claims thoroughly.

• We take appropriate action, up to and including termination of employment or contract.

• We protect victims of harassment.

• We don’t allow retaliation of any kind.

Whether you’re an employee, personal training client, or studio member, you deserve to work and work out in a safe and welcoming environment.

If you feel you’ve experienced harassment of any kind, or if you witness harassment, please contact us immediately.